Refund policy

Return and refund policy

90-day money-back guarantee. We want you to try the full reset. If you are not happy with your first order of Lumisse Rosemary Mint Scalp Fluid, email us within 90 days of delivery and we will refund your purchase price. You do not need to send the product back.

How to request a refund

1. Email thelumisseshop@yahoo.com with your order number.
2. Tell us briefly why it did not work for you.
3. Approved refunds go back to your original payment method within 3 to 5 business days. Your bank may take a few extra days to show it.

Damaged, wrong or missing items

If your order arrives damaged, leaking or incorrect, or does not arrive within 30 days, email us with your order number and a photo if possible. We will send a replacement or a full refund, including shipping.

Fine print

• The guarantee applies to your first order, one per customer, and covers up to 3 bottles.
• Shipping fees on refunded orders are not refundable unless the item arrived damaged or incorrect.
• Subscriptions can be paused, skipped or cancelled anytime before the next renewal. Renewals that have already shipped follow this same policy.